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Policies and Procedures

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Student Information

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Student Handbook

Students wishing to enrol with Pragmatic Training or Associated Entities must ensure to read The Student Handbook.

This Handbook has been developed to provide the Student with an outline of the expectations and responsibilities of all those involved in the Vocational Training process: the student, the trainer and the employer (where applicable).

Change of Details Form

(download from above)

Students are responsible to advise the Student Services & Privacy Officer at Pragmatic Training by emailing ‘Change of Details Form’ to as soon as possible after changing details to notify us of:

  • any errors in the information Pragmatic Training holds
  • any changes to personal details and confirm all alterations to be made to information already held by Pragmatic Training

Authority to Verify Certification

Pragmatic Training is required to verify the authenticity of the certifications provided for the purpose of Credit transfer (CT) or Recognition of Prior Learning (RPL). Therefore, those wishing to apply for CT and RPL are required to fill out ‘Authority to Verify Certification’ form and email it to

Request Form for Reissue of Qualification or SOA

Students requiring replacement of their Certificate or Statement of Attainment will be charged an administration fee of $50.
A Request Form for Replacement of Certificates or Statements of Attainment must be lodged by emailing a complete form to the Finance Department by one of the method provided on the form.

Application for Refund

Applicant must complete an ‘Application for Refund’ form and return to the Finance Department. All information on the form must be completed and signed in order for the request to be processed by Pragmatic Training. A complete form must be sent to

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Our Locations

  • National Careers Centre

  • 1800 155 486
  • Melbourne CBD Bourke St Campus

  • 601 Bourke Street, Melbourne VIC 3000
  • Melbourne CBD Flinders St Campus

  • Level 13/14/15 276 Flinders St, Melbourne VIC 3000
  • Peninsula Campus - VIC

  • 438 Nepean Highway, Frankston VIC 3199
  • Brisbane CBD Campus

  • Level 23, 143 Turbot St, Brisbane QLD 4000
  • Brisbane Kingsgate Campus

  • 480 St Pauls Terrace, Fortitude Valley QLD 4006
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